Help Center
Find answers or reach out. We'll point you in the right direction.
Note: TICKETS is a search engine — we help you find flights. Your booking is with the airline or agency on your receipt. They can make changes and refunds.
Who can help depends on how you booked:
✈️ Booked directly with airline
The airline handles everything: changes, refunds, check-in, baggage, and any issues at the airport. Use their website, app, or contact their support.
🏢 Booked through a travel agency
Contact agency for refunds and cancellations. For other changes (name, baggage, seats), try both — some airlines let you manage directly, others require going through the agency.
⚠️ Combined flights / Separate tickets
If your trip has multiple airlines or separate bookings, each flight is independent. If you miss a connection, the next airline is NOT required to help. Allow extra time between flights and consider travel insurance.
Go to the airline desk or open their app — they can help immediately.
Ask: "What are my options?" They must offer rebooking or refund.
For long delays, ask about meal vouchers, hotel, and transport.
Keep all receipts, boarding passes, and photos of notices.
💡 Stay calm but persistent. If they say no, ask for a supervisor.
Delayed 2+ hours
Check app for updates. Ask about compensation and meals. Screenshot everything.
Cancelled
You're entitled to full refund OR rebooking — your choice. Don't accept vouchers if you want cash.
Missed connection
Same ticket = airline must rebook free. Separate tickets/combined flights = no protection, contact both airlines.
Bumped/overbooked
Get written confirmation. You may be entitled to compensation — rules vary by country and airline.
💡 Document times, flight numbers, and what staff told you.
Bag didn't arrive
File PIR at baggage desk BEFORE leaving airport. Keep your baggage tag.
Need essentials
Ask about their interim expenses policy. Keep all receipts.
Damaged
Report immediately, take photos. Airlines have 7-day deadlines for claims.
Tracking
Use airline portal or WorldTracer. Bag not found after 21 days = full compensation.
💡 List everything in your bag with values — you'll need this for claims.
Airline cancelled
You're entitled to a full refund — not vouchers, cash. Timeframe varies by region.
You want to cancel
Check fare rules. Flexible = refund. Budget = usually credit only.
Double charged
Wait 3-5 days (might be pre-auth). If not, contact bank + seller.
Got voucher, want cash
If airline cancelled, you can still demand refund. Check voucher terms.
💡 Refunds come from your booking owner (airline/agency on receipt), not us.
Name typo
Check airline website first (many allow self-service changes). Otherwise contact booking owner.
Different person
Usually not allowed, or costs nearly as much as new ticket.
Add bags/seats
Use airline's "Manage Booking" with your PNR. Cheaper than airport.
Change dates
Check fare rules. Sometimes cheaper to book new than pay change fees.
💡 Airline website is usually cheaper than calling for extras.
📧 Check your confirmation email
After booking, you'll receive an email from the airline or travel agency with your booking reference. Keep this email — you'll need it to check in on the airline's website and to make any changes to your booking.
Common questions
We're a flight search engine — like Google for flights. We compare prices across airlines and agencies, then send you to their site to book. Your ticket and money go to them, not us. Think of us as the map, not the destination.
Check your confirmation email — the company name at the top is your "booking owner." That's who has your money and can make changes. If unsure, check your credit card statement to see who charged you.
We never had your booking. When you clicked to buy, you left our site and booked with someone else. We can't access their systems, but we CAN help you figure out who to contact and what to say.
Check spam. Search for airline name or "booking confirmation." Check all your email addresses. Your credit card statement shows who charged you — that's who has your booking.
Document everything. Escalate to supervisor. File written complaint with the airline. Many countries have aviation authorities you can complain to. Credit card chargeback is a last resort if they won't deliver.
Use the operating airline's app (who's flying the plane). Need PNR (6 chars) and last name. Opens 24-48h before flight. If checking bags, you'll still need to visit the desk.